Services — Optimize & Transform

Live is not the same as optimized

Most shippers run their TMS well below its potential. Process transformation, value realization, health checks, and analytics close the gap — and put numbers on it.

Best Practice / Process Transformation

Aligning transportation processes — planning, routing guides, tendering, scheduling, settlement — to platform best practice.

What it is

Process redesign, not just configuration. A TMS configured around broken processes automates the breakage. We’ve sat in the planner’s seat, and we redesign planning, routing guides, tendering, appointment scheduling, and settlement so the platform works the way transportation best practice says it should.

Who it’s for

Shippers who are live but working around the system — manual overrides, off-system spreadsheets, routing guides nobody follows.

Typical activities

  • Current-state process assessment against platform best practice
  • Routing guide redesign that dispatchers actually follow
  • Tendering and acceptance workflow improvement
  • Appointment scheduling and dock process alignment
  • Settlement process streamlining toward invoice-less auditing

Engagement model

Fixed-scope assessment followed by a prioritized transformation roadmap, delivered in focused workstreams.

Value Realization

Baselines, KPI definition, and savings tracking that prove and grow your TMS return on investment.

What it is

Making TMS value measurable. A well-run TMS typically self-funds with payback in six to nine months — but only if someone establishes the baseline, defines the KPIs, and tracks the savings. We build that measurement discipline so you can prove the return and find the next one.

Who it’s for

Shippers who invested in the platform and need to show finance the numbers, or who suspect they’re leaving savings on the table but can’t quantify where.

Typical activities

  • Baseline establishment for freight spend, service levels, and process cost
  • KPI definition and target setting tied to your business case
  • Savings identification, tracking, and reporting cadence
  • Routing guide compliance and tender acceptance analysis
  • Quarterly value reviews with prioritized next actions

Engagement model

Fixed-scope baseline engagement, then a recurring review cadence — quarterly works for most shippers.

Health Checks

Periodic review of configuration, process adherence, adoption, and data quality with prioritized recommendations.

What it is

A structured look at how your TMS is really running: configuration drift, process adherence, user adoption, and data quality. You get a prioritized, practical list of what to fix and what it’s worth — not a hundred-page deck.

Who it’s for

Shippers a year or more past go-live, teams inheriting a system someone else implemented, or anyone planning an expansion who wants to fix the foundation first. It’s also the lowest-commitment way to start working with us.

Typical activities

  • Configuration review against current platform capability and best practice
  • Process adherence and exception pattern analysis
  • Adoption assessment — who uses what, and what they work around
  • Master data and rate data quality checks
  • Findings report with prioritized, costed recommendations

Engagement model

Fixed scope and fixed duration — typically a few weeks from kickoff to findings.

Network Intelligence & Analytics

Dashboard and reporting enablement, exception alerting, and rate and performance benchmarking.

What it is

Turning platform data into decisions. The platform captures everything that happens to your freight; most shippers use a fraction of it. We configure the dashboards, reports, and alerts that put the right exceptions in front of the right people — and benchmark your rates and performance against the broader network.

Who it’s for

Shippers running on gut feel and month-old spreadsheets, or teams that want exception-based management instead of shipment-by-shipment babysitting.

Typical activities

  • Dashboard design and configuration by role — planner, manager, executive
  • Standard and ad-hoc reporting enablement
  • Exception alerting setup so problems surface before they cost money
  • Rate and performance benchmarking against network data
  • Analytics adoption coaching for operational teams

Engagement model

Fixed-scope enablement, often following a health check or paired with value realization.

Where to next

Keep it running: Operate & Sustain

Optimization gains erode without upkeep. Operations support and system maintenance hold the line as your network changes.

Let's talk

Tell us where you are with your TMS — implementing, optimizing, or running day-to-day. We'll tell you plainly how we can help, and if we can't, we'll say so.

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